The Recovery Process
- After we receive your Authority to Act, we send you a letter listing in layman’s terms, what documents are needed
- Typically this is certified copies of documents to prove your identity and your connection to the address associated with the funds.
- We verify all your documentation and submit claims to the relevant Government departments. We will send a text to your mobile advising this.
- It takes most government departments about 4 weeks to process the claim and to send us the funds.
- We then send you a cheque less our fees. We never ask for your bank account details. A text is sent to your mobile letting you know the money is on the way.
While that may seem straightforward, unfortunately each of the nine government departments have different documentation requirements. Unfortunately there is no standardisation across the departments, with some departments being relatively straightforward and others being really complicated if you are not completely familiar with the process.
The benefit of using Nationwide Claims Service as your agent is that we will understand your situation and provide you with a letter of instructions that is specific to your claim. Our instructions are easy to understand and we fill out the claim forms for you so that all you have to do is provide your ID, prove your connection to the address (we quite often are able to do this for you) and read and sign the claim form.